Motivate and Build a Team

ID: 242819
NQF Level: NQF Level 04
Field: Field 003 – Business, Commerce and Management Studies
Credits: 10

PURPOSE OF THE UNIT STANDARD
This Unit Standard introduces the junior manager to the concept of motivation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

Explaining the importance of motivating a team.
Demonstrating an understanding of self and team members in a workplace.
Applying theories of motivation and group dynamics.
Implementing a plan of action to strengthen a team.
Providing feedback and recognising achievements.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
Learners should be competent in Communication and Mathematical Literacy at NQF Level 3.

UNIT STANDARD RANGE

The scope of this Unit Standard is motivation of a business unit, group or team within the range of the leader’s own authority.
Theories of motivation could include needs, expectancy and equity theories.
Techniques leaders can use to motivate a team include, but are not limited to, communication (informing, active listening, mutual understanding, feedback, positive and negative reinforcement) building trust, gaining commitment, recognising achievement, empathy, leadership styles such as are expressed under situational leadership, setting objectives, providing incentives, involving).
‘Situation’ includes, but is not limited to, the current motivational levels of the team, work context and ergonomics.
‘Area of responsibility’ includes, but is not limited to, cost centre, section, department or team.
‘Junior managers’ include, but are not limited to, team leaders, supervisors, foremen and section heads.
‘Standard Operating Procedures’ (SOPs) may comprise formal written documents or accepted practices in the organisation.
‘Organisation’ includes but is not limited to, workplace, work context, work unit, company, department or section.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1
Explain the importance of motivating a team.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
Reasons why motivation is important are explained with examples.

ASSESSMENT CRITERION 2
Indicators of motivation are identified, according to theory and practice.

SPECIFIC OUTCOME 2
Demonstrate an understanding of self and team members in a workplace.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
Own strengths and areas for development are identified, based on self-reflection and feedback.

ASSESSMENT CRITERION 2
Strengths and areas of development of team are identified based on observation and feedback.

SPECIFIC OUTCOME 3
Apply theories of motivation and group dynamics.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
Compare and contrast two theories of motivation with examples.

ASSESSMENT CRITERION 2
Elements of group dynamics are identified according to theory and practice.
ASSESSMENT CRITERION RANGE
Group dynamics includes, but is not limited to, conflict, personality, skills, culture, value, ethics, knowledge and power.

ASSESSMENT CRITERION 3
An action plan to strengthen the team is compiled according to Standard Operating Procedures.

SPECIFIC OUTCOME 4
Implement a plan of action to strengthen a team.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
The team leader obtains commitment from the team to achieve the action plan.

ASSESSMENT CRITERION 2
Implementation is executed according to the action plan.

ASSESSMENT CRITERION 3
Implementation of the plan is monitored and amended accordingly.

SPECIFIC OUTCOME 5
Provide feedback and recognise achievements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
Group dynamics is observed and reflected on by the team leader, according to theory and practice.

ASSESSMENT CRITERION 2
Feedback is provided to each member of the team according to observation.

ASSESSMENT CRITERION 3
Recognition is given to team members who have contributed to the development of the team.

ASSESSMENT CRITERION 4
Feedback and observation is used to implement corrective action and provide changes to the action plan, where appropriate.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

This Unit Standard will be assessed by an assessor and moderated by a moderator, registered with the relevant accredited ETQA responsible for the quality assurance of this Unit Standard.
Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the appropriate quality assuring ETQA, or Learning Programme approval with an ETQA that has a Memorandum of Understanding with the quality assuring ETQA.
Verification (external moderation) of assessment and moderation by the provider, will be conducted by the relevant quality assuring ETQA according to the moderation guidelines in the relevant Qualification and the agreed ETQA policy and procedures.
An individual wishing to be assessed through RPL against this Unit Standard, may apply to an assessment agency or provider institution accredited by the relevant quality assuring ETQA, or by an ETQA that has a formal agreement/accreditation with the relevant quality assuring ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE
N/A

UNIT STANDARD DEVELOPMENTAL OUTCOME
N/A

UNIT STANDARD LINKAGES
N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING
The learner is able to work as a member of a team in applying motivational techniques.

UNIT STANDARD CCFO ORGANISING
The learner is able to organise and manage him/herself in drawing up action plans.

UNIT STANDARD CCFO COLLECTING
The learner is able to collect, organise and critically evaluate information based on reflection of the teams’ current level of motivation.

UNIT STANDARD CCFO COMMUNICATING
The learner is able to communicate effectively by describing theories of motivation.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	QUALITY ASSURING BODY
Core	59098	Further Education and Training Certificate: Gaming Supervision	Level 4	NQF Level 04	Reregistered	2015-06-30	CATHSSETA
Core	57712	Further Education and Training Certificate: Generic Management	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Core	65029	Further Education and Training Certificate: Music	Level 4	NQF Level 04	Reregistered	2015-06-30	CATHSSETA
Core	72050	Further Education and Training Certificate: Pharmacist Assistance	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Core	67697	Further Education and Training Certificate: Sport Administration	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Elective	65490	National Certificate: Arboriculture: Tree Preservation	Level 3	NQF Level 03	Reregistered	2015-06-30	FPMSETA
Elective	58578	National Certificate: Local Government Councillor Practices	Level 3	NQF Level 03	Reregistered	2015-06-30	LG SETA
Elective	63409	National Certificate: Wholesale and Retail Operations	Level 3	NQF Level 03	Reregistered	2015-06-30	W&RSETA
Elective	71949	Further Education and Training Certificate: Automotive Components: Manufacturing and Assembly	Level 4	NQF Level 04	Reregistered	2015-06-30	MERSETA
Elective	78883	Further Education and Training Certificate: Autotronics	Level 4	NQF Level 04	Reregistered	2015-06-30	MERSETA
Elective	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Elective	67509	Further Education and Training Certificate: Community Development	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Elective	64697	Further Education and Training Certificate: Community Health Work	Level 4	NQF Level 04	Reregistered	2015-06-30	HW SETA
Elective	58761	Further Education and Training Certificate: Early Childhood Development	Level 4	NQF Level 04	Reregistered	2015-06-30	ETDP SETA
Elective	67461	Further Education and Training Certificate: Event Support	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Elective	65589	Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations	Level 4	NQF Level 04	Reregistered	2015-06-30	TETA
Elective	48915	Further Education and Training Certificate: Manufacturing and Assembly Operations Supervision	Level 4	NQF Level 04	Reregistered	2015-06-30	MERSETA
Elective	67464	Further Education and Training Certificate: Marketing	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Elective	79687	Further Education and Training Certificate: Metal and Engineering Manufacturing Processes	Level 4	NQF Level 04	Reregistered	2015-06-30	MERSETA
Elective	64209	Further Education and Training Certificate: Metals Production	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Elective	66249	Further Education and Training Certificate: New Venture Creation	Level 4	NQF Level 04	Reregistered	2015-06-30	SERVICES
Elective	50080	Further Education and Training Certificate: Project Management	Level 4	NQF Level 04	Reregistered	2015-06-30	SERVICES
Elective	57824	Further Education and Training Certificate: Public Administration	Level 4	NQF Level 04	Reregistered	2015-06-30	PSETA
Elective	59097	Further Education and Training Certificate: Real Estate	Level 4	NQF Level 04	Reregistered	2015-06-30	SERVICES
Elective	57713	Further Education and Training Certificate: Specialist Security Practices	Level 4	NQF Level 04	Reregistered	2015-06-30	SAS SETA
Elective	65529	Further Education and Training Certificate: Transport Operations	Level 4	NQF Level 04	Reregistered	2015-06-30	TETA
Elective	36153	National Certificate: Polymer Composite Fabrication	Level 4	Level TBA: Pre-2009 was L4	Reregistered	2015-06-30	MERSETA
Elective	66190	National Certificate: Adventure Based Learning	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2015-06-30	CATHSSETA
Elective	61489	National Certificate: Transport Operations	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2015-06-30	TETA