Title: Describe and apply the management functions of an organization
ID: 14667
NQF Level: NQF Level 04
Field: Field 003 – Business, Commerce and Management Studies
Credits: 10
PURPOSE OF THE UNIT STANDARD
This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. It provides the background necessary to understand the management function in an organisation. The term business unit in this unit standard implies a small business, cost center, section or department.
Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.
The qualifying learner is capable of:
- Describing the management activities involved in running a successful business.
- Explaining the basic activities involved in the management process.
- Identifying and explaining the main tasks required of managers.
- Applying the decision making process to make a management decision.
- Analysing the application of the general management functions in a selected organisation.
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
There is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at NQF Level 3
UNIT STANDARD RANGE
Basic management activities are planning, organising, leading and controlling.
Management tasks include, but are not limited to, decision making, communicating, controlling, disciplining, motivating, coordinating, evaluating and delegating.
When the learner is already in a junior management role this unit standard should be read as referring to the learner`s own position in an organisation.
General management functions include Human Resources, Marketing, Public Relations, Production, Financial and Administration.
Specific Outcomes and Assessment Criteria:
SPECIFIC OUTCOME 1
Describe the management activities involved in running a successful business
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. The business functions of an organisation are analysed and the main business functions are identified for a specific organisation.
ASSESSMENT CRITERION 2
2. The resources used in a business are analysed and the role of management in ensuring that resources of the business are used to best advantage is explained with examples from a specific organisation.
ASSESSMENT CRITERION 3
3. The responsibilities of employees in ensuring that resources are used to best advantage is explained with examples.
SPECIFIC OUTCOME 2
Explain the basic activities involved in the management process
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. The basic activities involved in the management process are named with examples.
ASSESSMENT CRITERION 2
2. The planning function in an organisation is identified and an indication is given of who in the organisation is responsible for the planning function.
ASSESSMENT CRITERION 3
3. An example of the planning required in the learner’s own situation is produced and an indication is given of how this fits into the organisation’s business plan.
ASSESSMENT CRITERION 4
4. The organising function in an organisation is identified and an indication is given of who in the organisation is responsible for the organising function.
ASSESSMENT CRITERION 5
5. The organising function in the learner’s own position is identified with examples.
ASSESSMENT CRITERION 6
6. The leading function in an organisation is identified and an indication is given of who in the organisation is responsible for the leading function.
ASSESSMENT CRITERION 7
7. The leading function applicable to the learner is identified and an indication is given of the learner`s own leadership style.
ASSESSMENT CRITERION 8
8. The control function in an organisation is identified and an indication is given of who in the organisation is responsible for the control function.
ASSESSMENT CRITERION 9
9. The control function in the learner`s own situation is identified and an indication is given of what the learner controls and how s/he exercises control
ASSESSMENT CRITERION 10
10. The difference between responsibility and accountability is explained with reference to delegation.
SPECIFIC OUTCOME 3
Identify and explain some of the tasks required of managers.
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. The decision making task of managers is explained with examples.
ASSESSMENT CRITERION 2
2. The communication task of managers is explained with examples and suggestions are made as to how cultural diversity can be accommodated in communications.
ASSESSMENT CRITERION 3
3. The importance of trust in an organisation is explained and an indication is given of how trust affects communication.
ASSESSMENT CRITERION 4
4. The coordinating task of managers is explained and an indication is given of how the learner is responsible for co-ordinating based on a position description.
ASSESSMENT CRITERION 5
5. The motivating task of managers is explained with examples.
ASSESSMENT CRITERION 6
6. The delegating task of managers is explained and an indication is given of what tasks can and may not be delegated in a specific organisation.
ASSESSMENT CRITERION 7
7. The disciplinary task of managers is explained and an indication is given of the role of the team leader/low level manager in the disciplinary process.
ASSESSMENT CRITERION 8
8. The evaluating task of managers is explained and an indication is given of the role of the junior manager in the assessing worker performance.
SPECIFIC OUTCOME 4
Apply the decision making process to make a management decision
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. The steps to be followed in making a decision are explained with reference to an authentic workplace situation.
ASSESSMENT CRITERION 2
2. The decision making process is used to make a management decision.
SPECIFIC OUTCOME 5
Apply the general management functions to a selected organisation.
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. The management functions in an organisation are listed and an indication is given of who in the organisation is responsible for each function.
ASSESSMENT CRITERION 2
2. The way in which each management function is addressed in a specific organisation is explained with reference to the organogram of a selected organisation.
ASSESSMENT CRITERION 3
3. The role of a team leader or low level manager in the management of an organisation is outlined with reference to the basic management functions and tasks.
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS
Assessment of this Unit Standard should be contextual and practical.
- Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sectors in which the learner is employed.
- Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
- The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
- Assessment should include both formative and summative assessment.
- Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA
Critical Cross-field Outcomes (CCFO):
UNIT STANDARD CCFO ORGANISING
Learners can manage themselves and their activities responsibly and effectively in applying the management function to own situation.
UNIT STANDARD CCFO COLLECTING
Learners are able to collect, organise and evaluate information when identifying the fundamental processes and tasks of management.
UNIT STANDARD CCFO COMMUNICATING
Learners are able to communicate effectively and responsibly when explaining the basic management activities.
UNIT STANDARD CCFO DEMONSTRATING
Learners are able to demonstrate an understanding of the world as a set of related systems recognising how own position fits into the management of an organisation and how the management function contributes to the success of a business.
QUALIFICATIONS UTILISING THIS UNIT STANDARD:
| ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | QUALITY ASSURING BODY | |
| Core | 83946 | National Certificate: Management | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Core | 50398 | National Certificate: Project Support Service | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | SERVICES |
| Core | 49627 | Further Education and Training Certificate: e Records Management | Level 4 | NQF Level 04 | Passed the End Date – Status was “Reregistered” |
2012-06-30 | |
| Core | 66349 | Further Education and Training Certificate: General Forestry | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | FPMSETA |
| Core | 65729 | Further Education and Training Certificate: Hairdressing | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Core | 66289 | Further Education and Training Certificate: Lumber Milling | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | FPMSETA |
| Core | 48664 | Further Education and Training Certificate: Mail Supervision | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | SERVICES |
| Core | 65110 | Further Education and Training Certificate: Management | Level 4 | NQF Level 04 | Passed the End Date – Status was “Reregistered” |
2009-03-14 | As per Learning Programmes recorded against this Qual |
| Core | 59889 | Further Education and Training Certificate: Military Operations | Level 4 | NQF Level 04 | Passed the End Date – Status was “Registered” |
2010-01-25 | Was SAS SETA until Last Date for Achievement |
| Core | 78143 | Further Education and Training Certificate: Military Operations | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | SAS SETA |
| Core | 61949 | Further Education and Training Certificate: Pulp and Paper Operations | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | FPMSETA |
| Core | 61670 | Further Education and Training Certificate: Railway Construction and Maintenance | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | TETA |
| Core | 48640 | National Certificate: Financial Services Management | Level 4 | Level TBA: Pre-2009 was L4 | Reregistered | 2015-06-30 | INSETA |
| Core | 24396 | National Certificate: Risk Management | Level 4 | NQF Level 04 | Passed the End Date – Status was “Registered” |
2006-10-08 | Was INSETA until Last Date for Achievement |
| Core | 60289 | National Certificate: Community Recreation | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2015-06-30 | CATHSSETA |
| Core | 80046 | National Certificate: Tactical Road Traffic Operations | Level 5 | NQF Level 05 | Reregistered | 2015-06-30 | SAS SETA |
| Elective | 48655 | National Certificate: General Abattoir Processes | Level 2 | NQF Level 02 | Reregistered | 2015-06-30 | AgriSETA |
| Elective | 48902 | National Certificate: Abattoir Supervision | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | AgriSETA |
| Elective | 48663 | National Certificate: Mail Handling | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | SERVICES |
| Elective | 57804 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | PSETA |
| Elective | 49447 | National Certificate: Trade Exhibition Support | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | SERVICES |
| Elective | 49276 | Further Education and Training Certificate (FETC): Trade Exhibitions | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | SERVICES |
| Elective | 20185 | Further Education and Training Certificate: Banking | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | BANKSETA |
| Elective | 78529 | Further Education and Training Certificate: Chemical Operations | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Elective | 48659 | Further Education and Training Certificate: Grain Milling | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | AgriSETA |
| Elective | 65589 | Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | TETA |
| Elective | 49531 | Further Education and Training Certificate: Inclusive Education | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | ETDP SETA |
| Elective | 58063 | Further Education and Training Certificate: Labour Recruitment Services | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | SERVICES |
| Elective | 50081 | Further Education and Training Certificate: Leadership Development | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | LG SETA |
| Elective | 48651 | Further Education and Training Certificate: Meat Classification | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | AgriSETA |
| Elective | 77963 | Further Education and Training Certificate: Mining/Exploration Geology | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | MQA |
| Elective | 66609 | Further Education and Training Certificate: Retail Insurance | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Elective | 49197 | Further Education and Training Certificate: Social Housing Supervision | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | PSETA |
| Elective | 57713 | Further Education and Training Certificate: Specialist Security Practices | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | SAS SETA |
| Elective | 58337 | Further Education and Training Certificate: Trade Union Practice | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | ETDP SETA |
| Elective | 49396 | National Certificate: Wholesale and Retail Credit Control | Level 4 | NQF Level 04 | Passed the End Date – Status was “Reregistered” |
2008-10-22 | Was W&RSETA until Last Date for Achievement |
| Elective | 49397 | National Certificate: Wholesale and Retail Operations Supervision | Level 4 | Level TBA: Pre-2009 was L4 | Reregistered | 2015-06-30 | W&RSETA |
| Elective | 50205 | National Certificate: Municipal Integrated Development Planning | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2015-06-30 | LG SETA |
| Elective | 50023 | National Diploma: Legal Interpreting | Level 5 | NQF Level 05 | Reregistered | 2015-06-30 | SAS SETA |