Apply knowledge of self and team in order to develop a plan to enhance team performance
ID: 13912
NQF Level: NQF Level 03
Field: Field 003 – Business, Commerce and Management Studies
Credits: 5
PURPOSE OF THE UNIT STANDARD
This unit standard required learners to reflect on the strengths and weaknesses of themselves and their teams in order to manage team performance.
It is intended for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost center, section or department.
Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.
The qualifying learner is capable of:
- Understanding him/herself as worker in a specific position.
- Identifying own role in an organisation.
- Understanding the dynamics within a specific group.
- Using a variety of strategies to deal with potential conflict in a team or group.
- Developing a plan of action to enhance team performance
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
There is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at NQF level 2.
UNIT STANDARD RANGE
The typical scope of this unit standard is conflict arising out of interpersonal differences and group dynamics.
Specific Outcomes and Assessment Criteria:
SPECIFIC OUTCOME 1
Demonstrate knowledge and understanding of self as a worker in a specific work position
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1.Own strengths and weaknesses are identified, based on self-reflection and feedback.
ASSESSMENT CRITERION 2
2.A personal development plan to strengthen own performance is compiled with a view to becoming a role model for a team or group.
SPECIFIC OUTCOME 2
Identify own role in an organisation
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1.The organogram of an organisation is interpreted and an indication is given of the learner’s place in the organisation.
ASSESSMENT CRITERION 2
2.An organisations expectations of a person in the learner’s position are explained and an indication is given as to how performance is monitored and measured.
ASSESSMENT CRITERION 3
3.The values and attitudes of a particular organisation are explored with reference to the organisation’s code of ethics or conduct.
ASSESSMENT CRITERION 4
4.The effect of the code of conduct on decisions a team leader may make are indicated with reference to the code of conduct of a specific organisation.
SPECIFIC OUTCOME 3
Use a variety of strategies to deal with potential conflict in a team or group
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1.The kinds of conflict that could arise in a team or group are identified and strategies to deal with issues in a team are demonstrated in role-play situations.
ASSESSMENT CRITERION 2
2.Strategies for creating a positive working environment in a team or group are explored and an indication is given of the role of the team leader in creating a positive work environment.
ASSESSMENT CRITERION 3
3.Situations that hamper efficiency in a group are identified and suggestions are made to improve these situations.
ASSESSMENT CRITERION 4
4.Support systems available to the team are identified and an indication is given of the learner’s own role in being supportive and using a support system.
SPECIFIC OUTCOME 4
Demonstrate knowledge and understanding of the dynamic within a specific group
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1.The strengths and weaknesses of a group or team are identified based on reflection and team performance.
ASSESSMENT CRITERION 2
2.The strengths and weaknesses of individuals within a group or team are identified in order to decide on an appropriate management strategy.
ASSESSMENT CRITERION 3
3.Situations that are a cause of concern or dissent in a group or team are identified and plan is development to minimise their negative effect on the team.
ASSESSMENT CRITERION 4
4.Positive situations in a group or team are identified and a plan is developed to maximise the affect on the team’s performance
SPECIFIC OUTCOME 5
Develop a plan of action to enhance the performance of a team
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1.Goals appropriate to the team are set in order to improve performance within a specific organisation.
ASSESSMENT CRITERION 2
2.A plan of action is developed as a means of achieving group or team goals.
ASSESSMENT CRITERION 3
3.The importance of consultation and joint decision making in setting team or group goals is explained and an indication is given of how a team can be involved in a goal setting process.
ASSESSMENT CRITERION 4
4.Progress in the implementation of team goals is monitored and an indication is given of when and how it may be necessary to amend the plan.
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS
Assessment of this Unit Standard should be contextual and practical.
- Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sectors in which the learner is employed.
- Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
- The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
- Assessment should include both formative and summative assessment.
- Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
Critical Cross-field Outcomes (CCFO):
UNIT STANDARD CCFO IDENTIFYING
The learner is able to identify and solve problems and make decisions in developing a plan of action to minimise negative influences and enhance the performance of a group, and in applying a code of conduct to own decisions.
UNIT STANDARD CCFO ORGANISING
The learner is able to organise and manage him/herself planning a work schedule for a team based on the strengths and weaknesses of individual members.
UNIT STANDARD CCFO COLLECTING
The learner is able to collect, organise and critically evaluate information by assessing the strengths and weaknesses of the group and individual members of a team.
UNIT STANDARD CCFO COMMUNICATING
The learner is able to communicate effectively in dealing with potential conflict in a team.
QUALIFICATIONS UTILISING THIS UNIT STANDARD
| ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | QUALITY ASSURING BODY | |
| Core | 64949 | National Certificate: Laboratory Practice | Level 2 | NQF Level 02 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Core | 58248 | National Certificate: Laboratory Practice | Level 2 | NQF Level 02 | Passed the End Date – Status was “Registered” |
2008-08-05 | MQA |
| Core | 65510 | National Certificate: Piano Restoration | Level 2 | NQF Level 02 | Reregistered | 2015-06-30 | CATHSSETA |
| Core | 65010 | National Certificate: Aviation Support Operations | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | TETA |
| Core | 64589 | National Certificate: Community Water, Health and Sanitation Monitoring | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | EWSETA |
| Core | 93997 | National Certificate: Contact Centre and Business Process Outsourcing Support | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Core | 49752 | National Certificate: Environmental Practice | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | LG SETA |
| Core | 48494 | National Certificate: Financial Services Management | Level 3 | NQF Level 03 | Passed the End Date – Status was “Reregistered” |
2012-06-30 | INSETA |
| Core | 20175 | National Certificate: Hygiene and Cleaning Supervision | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | SERVICES |
| Core | 67329 | National Certificate: Inshore Maritime Operations | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | TETA |
| Core | 83946 | National Certificate: Management | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Core | 21812 | National Certificate: Mining Operations: Underground Coal | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | MQA |
| Core | 58143 | National Certificate: Music Industry Practice | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | CATHSSETA |
| Core | 49083 | National Certificate: Wood Products Processing | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | FPMSETA |
| Core | 66809 | Further Education and Training Certificate: Sport Technical Officiating | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | CATHSSETA |
| Core | 49403 | Further Education and Training Certificate: Steel Tube and Pipe Manufacturing (Seamless Hot-Finished OR Welded OR Cold-Formed) | Level 4 | NQF Level 04 | Passed the End Date – Status was “Reregistered” |
2012-06-30 | MERSETA |
| Fundamental | 58975 | National Certificate: Automated Packaging Operations | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Fundamental | 57879 | National Certificate: Manufacturing of Surface Coatings | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | CHIETA |
| Elective | 49648 | National Certificate: New Venture Creation (SMME) | Level 2 | NQF Level 02 | Reregistered | 2015-06-30 | SERVICES |
| Elective | 58011 | National Certificate: Acoustic Piano Back-framing | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | CATHSSETA |
| Elective | 71989 | National Certificate: Automotive Components: Manufacturing and Assembly | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | MERSETA |
| Elective | 20184 | National Certificate: Banking | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | BANKSETA |
| Elective | 59851 | National Certificate: Diamond Processing | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | MQA |
| Elective | 67589 | National Certificate: Equine Practices | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | CATHSSETA |
| Elective | 48916 | National Certificate: Explosives Manufacturing Operations | Level 3 | NQF Level 03 | Passed the End Date – Status was “Reregistered” |
2009-06-17 | Was CHIETA until Last Date for Achievement |
| Elective | 58577 | National Certificate: General Security Practices | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | SAS SETA |
| Elective | 78323 | National Certificate: Lamproom Operations | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | MQA |
| Elective | 73109 | National Certificate: Landscape Irrigation | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | AgriSETA |
| Elective | 58719 | National Certificate: Metals Processing | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | MERSETA |
| Elective | 65549 | National Certificate: Mining Technical Support | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | MQA |
| Elective | 72049 | National Certificate: Pharmacist Assistance | Level 3 | NQF Level 03 | Passed the End Date – Status was “Reregistered” |
2014-06-30 | As per Learning Programmes recorded against this Qual |
| Elective | 79407 | National Certificate: Polymer Compound Manufacturing | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | MERSETA |
| Elective | 57804 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | PSETA |
| Elective | 62869 | National Certificate: Rockbreaking: Surface Excavations | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | MQA |
| Elective | 49447 | National Certificate: Trade Exhibition Support | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | SERVICES |
| Elective | 49688 | National Certificate: Victim Empowerment | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | HW SETA |
| Elective | 63409 | National Certificate: Wholesale and Retail Operations | Level 3 | NQF Level 03 | Reregistered | 2015-06-30 | W&RSETA |
| Elective | 61595 | Further Education and Training Certificate: Business Administration Services | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Elective | 49256 | Further Education and Training Certificate: Counselling | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | HW SETA |
| Elective | 67461 | Further Education and Training Certificate: Event Support | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Elective | 65110 | Further Education and Training Certificate: Management | Level 4 | NQF Level 04 | Passed the End Date – Status was “Reregistered” |
2009-03-14 | As per Learning Programmes recorded against this Qual |
| Elective | 49356 | Further Education and Training Certificate: Medical Claims Assessing | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | INSETA |
| Elective | 66249 | Further Education and Training Certificate: New Venture Creation | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | SERVICES |
| Elective | 50080 | Further Education and Training Certificate: Project Management | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | SERVICES |
| Elective | 66609 | Further Education and Training Certificate: Retail Insurance | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Elective | 66610 | Further Education and Training Certificate: Short Term Insurance | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Elective | 67697 | Further Education and Training Certificate: Sport Administration | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | As per Learning Programmes recorded against this Qual |
| Elective | 79246 | Further Education and Training Certificate: Wild Land Fire Fighting | Level 4 | NQF Level 04 | Reregistered | 2015-06-30 | FPMSETA |