Identify and explain the core and support functions of an Organisation

ID: 242814
NQF Level: Level 3
Credits: 6

PURPOSE OF THE UNIT STANDARD
This Unit Standard provides an understanding of the core and support functions of an organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:

• Explaining the various core functions of an organisation.
• Explaining the support functions of an organisation.
• Explaining the role of a selected work unit in an organisation, in relation to the core business.
• Investigating and explaining the difference between line and support functions in an organisation.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
Learners should be competent in Communication and Mathematical Literacy at NQF Level 2.

UNIT STANDARD RANGE
Core activities are directly related to income generated by an organisation.
Support functions are functions which support and indirectly contribute to the main purpose and include, but are not limited to, human resources, training and development, salaries, IT, auditing, marketing, legal, accounting/credit control and communications.
‘Area of responsibility’ includes, but is not limited to, cost centre, section, department or team.
‘Work unit’ includes, but is not limited to, department, section, component and category.
‘Junior managers’ include, but are not limited to, team leaders, supervisors, foremen and section heads.
‘Standard Operating Procedures’ (SOPs) may comprise formal written documents or accepted practices in the organisation.
‘Organisation’ includes but is not limited to, workplace, work context, work unit, company, department or section.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1
Identify and explain the core business of an organisation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
The concept of core business is explained, with examples.

ASSESSMENT CRITERION 2
The relationships between the different core activities of an organisation are described, with examples.

ASSESSMENT CRITERION 3
A value-adding process within an organisation is explained, with examples.

SPECIFIC OUTCOME 2
Explain the types of work done within the various core activities of an organisation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
The various activities of an organisation are identified, with examples.

ASSESSMENT CRITERION 2
The work done in three different activities is explained, with examples.

SPECIFIC OUTCOME 3
Explain the role of a selected work unit in an organisation in relation to the core business.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
The function of the selected work unit within an organisation is explained, in relation to the core business.

ASSESSMENT CRITERION 2
The value adding contribution that the work unit adds to the organisation is identified, with examples.

ASSESSMENT CRITERION 3
The inter-relationship between work units in achieving organisational objectives is explained.

SPECIFIC OUTCOME 4
Identify and explain the difference between the line and support functions within a selected organisation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
The concept of line and support functions is explained with examples.

ASSESSMENT CRITERION 2
The relationship between a line and support function is explained, with reference to own work unit.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

• This Unit Standard will be assessed by an assessor and moderated by a moderator registered with the relevant accredited ETQA.
• Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard.
• Training providers must be accredited by a relevant ETQA.
• Assessment should include both formative and summative assessment.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE
N/A

UNIT STANDARD DEVELOPMENTAL OUTCOME
N/A

UNIT STANDARD LINKAGES
N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO COLLECTING
Learners are able to collect, organise and evaluate information when identifying and explaining the line and support functions in an organisation.

UNIT STANDARD CCFO DEMONSTRATING
Learners are able to demonstrate an understanding of the world as a set of related systems by identifying the work performed in own work unit in relation to the work of the rest of the organisation.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	QUALITY ASSURING BODY
Core	58785	National Certificate: Production Technology	Level 3	NQF Level 03	Reregistered	2015-06-30	MERSETA
Core	67461	Further Education and Training Certificate: Event Support	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual
Elective	71989	National Certificate: Automotive Components: Manufacturing and Assembly	Level 3	NQF Level 03	Reregistered	2015-06-30	MERSETA
Elective	78923	National Certificate: Autotronics	Level 3	NQF Level 03	Reregistered	2015-06-30	MERSETA
Elective	65010	National Certificate: Aviation Support Operations	Level 3	NQF Level 03	Reregistered	2015-06-30	TETA
Elective	20184	National Certificate: Banking	Level 3	NQF Level 03	Reregistered	2015-06-30	BANKSETA
Elective	74189	National Certificate: Cereals, Snacks, Pasta and Condiments Manufacturing	Level 3	NQF Level 03	Reregistered	2015-06-30	FOODBEV
Elective	66749	National Certificate: Community Development	Level 3	NQF Level 03	Reregistered	2015-06-30	ETDP SETA
Elective	59365	National Certificate: Freight Forwarding and Customs Compliance	Level 3	NQF Level 03	Reregistered	2015-06-30	TETA
Elective	59386	National Certificate: Fresh Meat Processing	Level 3	NQF Level 03	Reregistered	2015-06-30	FOODBEV
Elective	63929	National Certificate: Spirits Production	Level 3	NQF Level 03	Reregistered	2015-06-30	FOODBEV
Elective	63869	National Certificate: Winemaking	Level 3	NQF Level 03	Reregistered	2015-06-30	FOODBEV
Elective	64069	Further Education and Training Certificate: Archives and Records Management	Level 4	NQF Level 04	Reregistered	2015-06-30	ETDP SETA
Elective	57712	Further Education and Training Certificate: Generic Management	Level 4	NQF Level 04	Reregistered	2015-06-30	As per Learning Programmes recorded against this Qual